2009/02/06

Compensation? US Airways Flight 1522 on 1/14

So on January 14th I was traveling to Boston MA from Denver via Charlotte and we prematurely had to land in Nashville due to mechanical issues.

Yesterday, I got an email from US Airways' customer service department apologizing for the inconvenience.

The inconvenience was not trivial though I did make it to Boston some 5 hours or so late...

I ended up with a 4-5 hour layover in Nashville before hopping a plane to Philadelphia and then onto Boston.

Luckily I was one of the first people off the flight and was one of the first people into the reroute line... it still took an hour to get my new flights booked...  by the time I left 4 hours later the line still hadn't been fully processed!!!

When I got to Boston I found out that my luggage never made it out of Philadelphia!  WTF!
I found out a week later that Philadelphia is a luggage black hole and to never let one's luggage out of sight *sigh*  I could have easily picked up my luggage in Nashville had someone bothered to tell me.  The luggage finally made it around 10:30 the next morning.

(yes I am still grumpy)

For all of this, I get $75.  Worth it?  I dunno.
Luckily I was staying with family and my meeting wasn't until the afternoon, so I suffered no real harm other than an extra helping of annoyance at the general lack of preparedness of the customer service team and lame food at the Nashville airport.  I think feeding everyone lunch would have gone a long way towards smoothing over the annoyances.

Two bright points... They did go get my headphones from the seat back pocket when I realized that I'd forgotten them there...
And they did a remarkable job the following day with the successful ditching of flight 1549 into the river.

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